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OUR FREQUENTLY
ASKED QUESTIONS

Here, we answer some of our most asked questions.

What materials do you use to make your jewelry?

At Dioica Jewelry Company, we use a variety of materials to make our jewelry, including turquoise, sterling silver, pearls, lapis azuli, and many other gemstones. We also use 14k and 18k gold in our designs. Our team carefully selects the highest quality materials for each piece of jewelry we create, ensuring that each one is both beautiful and durable. Whether you're looking for a classic pearl necklace, a striking turquoise ring, or a unique piece of jewelry featuring a rare gemstone, you can trust Dioica Jewelry Company to use only the finest materials in our creations.

  • Do you offer custom jewelry design services?

Yes, at Dioica Jewelry Company, we offer custom jewelry design services. We understand that every customer is unique and may have a specific vision in mind for their perfect piece of jewelry. Our skilled designers work closely with each client to bring their ideas to life and create a truly one-of-a-kind piece that reflects their personal style and tastes. Whether it's a special engagement ring, a sentimental piece of jewelry, or a unique accessory for a special occasion, we are committed to creating a beautiful, high-quality piece that meets your exact specifications. Contact us today to discuss your custom jewelry design needs!

  • How do I determine my ring size

While the most accurate way to determine ring size is to visit a jeweler and have a professional measurement taken, there are several methods customers can use to determine their ring size on their own:

  1. Measure an existing ring: Customers can measure the diameter of a ring that already fits them well and compare it to a ring size chart to determine their size.

  2. Use a string or strip of paper: Customers can wrap a string or strip of paper around their finger, mark where the ends meet, and measure the length with a ruler. This measurement can then be compared to a ring size chart.

It's important to keep in mind that fingers can change size due to factors such as temperature and time of day, so it's best to measure when the finger is at its normal size and temperature. If a customer is unsure of their size, they can always contact Dioica Jewelry Company and we will be happy to assist them in determining their correct ring size.

  • How long will it take for my order to arrive?

At Dioica Jewelry Company, we strive to process and ship your order as quickly as possible. The exact delivery time will depend on your location and the shipping method you choose during checkout.

We offer several shipping options to choose from, including standard, expedited, and overnight shipping. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can track your package.

Here is an estimate of delivery times for our shipping options:

Standard shipping: 5-7 business days

Expedited shipping: 2-3 business days

Overnight shipping: 1 business day

 

Please note that delivery times are estimates only and may be affected by factors beyond our control, such as weather, carrier delays, and customs clearance.

If you need your order by a specific date or have any questions about shipping, please don't hesitate to contact our customer service team. We'll do our best to help you get your order on time.

*Please note that the estimated delivery times provided above do not include the additional time required for crafting custom or special designs that are made with care specifically for you.

  • What is your return policy?

At Dioica Jewelry Company, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we will gladly accept returns or exchanges within 30 days of the original purchase date.

To be eligible for a return or exchange, items must be in their original, unused condition, with all original packaging and documentation included. Custom-designed pieces and engraved items are not eligible for return or exchange.

To initiate a return or exchange, please contact our customer service team at [insert contact information]. Our team will provide instructions on how to return your item.

Once we receive your return, we will inspect the item to ensure that it meets our return policy criteria. If the item is approved for return, we will issue a refund to the original form of payment or exchange the item for a product of equal value, depending on your preference.

*Please note that shipping costs for returned items are the responsibility of the customer, unless the item is being returned due to a mistake on our part. We recommend that you use a trackable shipping service when returning items to ensure safe and timely delivery.

  • Can I track my order online?

Yes, at Dioica Jewelry Company, we provide order tracking information for all our customers. Once your order has been shipped, we will send you an email with a tracking number and instructions on how to track your package online.

To track your order, simply click on the tracking number link provided in your email or visit the carrier's website and enter the tracking number. You will be able to see the current status of your shipment and estimated delivery date.

If you have any questions about tracking your order or if you have not received a tracking number, please contact our customer service team and we will be happy to assist you.

  • How do I care for my jewelry?

At Dioica Jewelry Company, we want you to enjoy your jewelry for years to come. Here are some general tips on how to care for your jewelry:

  1. Store your jewelry properly: When you're not wearing your jewelry, store it in a clean, dry place. We recommend keeping your jewelry in a jewelry box or a soft cloth pouch to protect it from dust, scratches, and moisture.

  2. Avoid contact with chemicals: To prevent damage to your jewelry, avoid exposing it to chemicals like perfumes, lotions, and cleaning products. These chemicals can tarnish or damage the metal and gemstones in your jewelry.

  3. Clean your jewelry regularly: Over time, dirt and oil can build up on your jewelry, making it look dull and less vibrant. To keep your jewelry looking its best, clean it regularly using a soft cloth or a jewelry cleaning solution. Be sure to follow the instructions on the cleaning solution carefully to avoid damaging your jewelry.

  4. Handle your jewelry with care: When putting on or taking off your jewelry, be gentle and avoid pulling or tugging on the metal or gemstones. This can cause damage or loosen the setting.

  5. Have your jewelry professionally cleaned and inspected: We recommend having your jewelry professionally cleaned and inspected by a jeweler at least once a year. A jeweler can identify any potential issues, such as loose stones or worn prongs, and make repairs before they become more serious.

By following these tips, you can help extend the life of your jewelry and keep it looking beautiful for years to come. If you have any questions about caring for your Dioica Jewelry Company pieces, please don't hesitate to contact our customer service team for assistance.

  • Do you offer engraving services?

Yes, at Dioica Jewelry Company, we offer engraving services to personalize your jewelry. Whether you want to add a special message, a name, or a date to your piece, we work with expert engravers to create a beautiful, custom design just for you.

To request engraving services, simply select the engraving option when placing your order and enter the desired text or design. We offer a variety of font styles and engraving techniques to choose from, including laser engraving and hand engraving.

Please note that engraved items are not eligible for return or exchange unless there is a mistake on our part. Engraving typically takes an additional 1-3 business days to complete before your order is shipped.

If you have any questions about our engraving services or need assistance with placing an order, please don't hesitate to contact our customer service team. We're here to help you create a personalized piece that you'll treasure for years to come.

  • Can you create jewelry with my own diamonds or gemstones?

Yes, we offer custom design services and we can create jewelry using your own diamonds or gemstones. We work with expert jewelers to create a unique and personalized piece of jewelry that showcases your precious stones in a beautiful and meaningful way.

 

To get started, you can contact us to schedule a consultation with one of our designers. During the consultation, we can discuss your vision for the piece and provide you with a quote for the custom work. Once we have agreed upon the design and price, we will begin crafting your custom piece.

Please note that we require that any diamonds or gemstones provided by customers for custom work are properly and ethically sourced, and we reserve the right to refuse to work with stones that do not meet our standards.

  • Is there a warranty on your jewelry?

Yes, we offer a limited lifetime warranty on our jewelry at Dioica Jewelry Company. We stand behind the quality and craftsmanship of our products, and we want you to be completely satisfied with your purchase for the life of the product. Our warranty covers any defects in materials or workmanship for the lifetime of the original owner.

If you encounter any issues with your jewelry that are covered by our warranty, please contact our customer service team as soon as possible. We will work with you to resolve the issue, which may include repairing or replacing the item at no cost to you.

 

*Please note that our warranty does not cover normal wear and tear, accidental damage, or damage caused by improper use or care. If you have any questions or concerns about our warranty policy, please do not hesitate to contact us.

  • How do I clean my jewelry?

To clean your jewelry from Dioica Jewelry Company, we recommend the following steps:

  1. Prepare a cleaning solution: Mix a few drops of gentle dish soap in a bowl of warm water.

  2. Soak your jewelry: Place your jewelry in the bowl and let it soak for 10-15 minutes.

  3. Clean the jewelry: Use a soft-bristled brush, such as a toothbrush, to gently scrub the jewelry to remove any dirt or debris.

  4. Rinse the jewelry: Rinse the jewelry under running water to remove any remaining soap or residue.

  5. Dry the jewelry: Use a soft, lint-free cloth to gently pat the jewelry dry. Be sure to remove any excess water from crevices and hard-to-reach areas.

Additional tips:

  • Avoid using harsh chemicals or abrasive materials to clean your jewelry, as this can cause damage or scratches.

  • Remove your jewelry before swimming, exercising, or performing any activities that may cause damage.

  • Store your jewelry in a dry and safe place when you're not wearing it.

  • For delicate pieces, such as pearls or opals, we recommend having them professionally cleaned to avoid damage.

If you have any questions or concerns about cleaning your jewelry, please feel free to contact our customer service team. We're happy to assist you in keeping your jewelry looking its best.

  • How do I clean Turquoise jewelry?

Turquoise jewelry requires special care to maintain its vibrant color and natural beauty. Here are some steps to clean your turquoise jewelry:

  1. Prepare a gentle cleaning solution: Mix a small amount of mild dish soap or baby shampoo with warm water in a bowl.

  2. Soak the jewelry: Place your turquoise jewelry in the bowl of cleaning solution and let it soak for a few minutes.

  3. Clean the jewelry: Use a soft-bristled brush, such as a toothbrush, to gently clean the jewelry, paying extra attention to any crevices or areas with dirt buildup.

  4. Rinse the jewelry: Rinse the jewelry thoroughly under running water to remove any remaining cleaning solution.

  5. Dry the jewelry: Use a soft, lint-free cloth to gently pat the jewelry dry. Be sure to remove any excess water from crevices and hard-to-reach areas.

Additional tips:

  • Avoid using harsh chemicals or abrasive materials to clean your turquoise jewelry, as this can cause damage or discoloration.

  • Turquoise is porous, so avoid exposing it to water, lotions, or perfumes for extended periods of time, as this can cause discoloration or damage.

  • Store your turquoise jewelry in a dry and safe place when you're not wearing it, and avoid storing it with other jewelry that may scratch or damage it.

If you have any questions or concerns about cleaning your turquoise jewelry, please feel free to contact our customer service team. We're happy to assist you in keeping your jewelry looking its best.

  • ​​​​What is turquoise and where does it come from?

 

Turquoise is a mineral and by byproduct of copper rich soil, that is typically blue or green in color and is often found in arid regions such as the southwestern United States, Mexico, and Iran.

  • Is all turquoise the same quality?

 

No, the quality of turquoise can vary widely depending on factors such as color, hardness, and the presence of matrix (dark veins or other patterns within the stone). High-quality turquoise is generally considered to be bright blue or green with little to no matrix.

 

 

  • Can I wear my turquoise jewelry in water?

It is generally not recommended to wear turquoise jewelry in water, as the stone can be damaged by exposure to moisture and chemicals.

  • How do I know what size turquoise jewelry to order?

We recommend measuring your wrist or neck and selecting the appropriate size based on our sizing chart. If you are unsure of your size or need a custom size, please contact us for assistance.

  • What is the difference between natural and stabilized turquoise?

 

Natural turquoise has not been treated or altered in any way, while stabilized turquoise has been treated to enhance its color and hardness. Stabilized turquoise is often more durable and consistent in color, but some people prefer the natural variations of untreated turquoise.

  • How can I tell if my turquoise jewelry is authentic?

 

Authentic turquoise will have a unique pattern of veins or matrix within the stone, and the color should be relatively consistent throughout. If you are unsure of the authenticity of your turquoise jewelry, we recommend consulting with a gemologist or other expert.

  • Do you offer custom designs with turquoise?

Yes, we offer custom designs with a variety of gemstones including turquoise. Contact us to discuss your design ideas and pricing.

  • How do I clean my turquoise jewelry?

To clean your turquoise jewelry, use a soft cloth and mild soap and water, being careful not to soak the stone. Do not use any harsh chemicals or abrasive materials, as these can damage the stone.

  • Do you offer financing options?

 

Sorry, we do not currently offer financing options for our jewelry purchases at this time. However, we do offer a range of payment methods, including major credit cards, debit cards, and PayPal, to make your purchase convenient and easy. If you have any questions about payment options, please feel free to contact our customer service team.

  • Are your diamonds ethically sourced?

Yes, at Dioica Jewelry Company, we are committed to ethical sourcing practices and we only use conflict-free diamonds in our jewelry. We source our diamonds from reputable suppliers who adhere to the Kimberley Process, which is an international certification scheme that aims to prevent the trade of conflict diamonds.

We also strive to ensure that our diamonds are sourced from mines that operate with fair labor practices and minimize their impact on the environment. We work with suppliers who share our values and commitment to responsible sourcing.

In addition to diamonds, we also source our other gemstones and metals from ethical and sustainable sources. We believe that ethical sourcing is not only the right thing to do, but it also helps to ensure that our customers can wear our jewelry with pride and confidence.

  • What is the difference between 14k and 18k gold?

The difference between 14K and 18K gold is in the amount of pure gold that is present in the metal alloy.

14K gold contains 58.3% pure gold and 41.7% other metals, such as copper, silver, and nickel. The additional metals are added to make the gold stronger and more durable, as pure gold is a soft and malleable metal that can be easily scratched or bent.

18K gold, on the other hand, contains 75% pure gold and 25% other metals. Because it has a higher percentage of pure gold, 18K gold is more expensive and softer than 14K gold. However, it is also more lustrous and has a deeper, richer color.

When choosing between 14K and 18K gold for your jewelry, it's important to consider your budget, as well as the durability and appearance of the metal. 14K gold is a good choice for everyday wear and for those who want a more affordable option, while 18K gold is ideal for special occasions and for those who value the higher purity and luxuriousness of the metal.

  • Do you offer gift wrapping?

 

Yes, we offer gift wrapping services to make your gift extra special. When you place your order, you can note wrapping option during checkout. Our gift wrapping includes a beautiful presentation box with a ribbon, tissue paper, and a card for you to include a personalized message.

If you would like to add a special touch to your gift, we also offer personalized gift messages that can be printed on a card and included with your order. You can add your message during checkout in the gift message box.

*Please note that some items may not be eligible for gift wrapping due to their size or shape. If you have any questions or concerns about our gift wrapping services, please feel free to contact our customer service team. We're happy to assist you in making your gift perfect.

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